Through the Looking Glass

Looking-GlassI think it’s been more than thirteen years since I have become obsessed with understanding how the world works. I expect I will spend the rest of my life trying to get a clearer picture – but here is, in a nutshell, one thing I have learned.

If I look at the world through an instrument and want to understand what I see, looking  harder is futile if I don’t step back and look first at how the instrument works.

I pay attention to three dimensions: time, space, and the things that populate them. These dimensions are available to me in what could be thought off as three different stages of meaning-making – [hic] artificial distinction – a first stage where I perceive the world, a second stage where I genuinely do my best to interpret what is available to me, and a third, in which I represent the result to myself and to others.

If you imagine each possible combination of dimension(s)/stage(s) as a form of lens that is included in an instrument we use to engage with reality, it is also important to understand that we have the choice of adjusting these lenses – we can move imaginary levers and turn invisible knobs to change framing, focus, perspective, scale and a few other parameters that don’t lend themselves so easily to a comparison with photographic equipment. Let’s just say that this instrument has amazing storage and editing capabilities but very poor retrieval mechanisms – so if we ever look at the same thing, we always re-edit, with ever different results.

Announcing the Hospitality Innovation Forum – Dubai – May 2013

This post is relevant for people involved with the hospitality sector in Dubai, or with adjacent sectors such as leisure, entertainment, healthcare, etc

I do not know how it works for others, but I have accumulated a decade of attending hospitality conferences and leaving with the desire for more substance. Too many events have become too large and exclusively focused on commercial agendas. I have taken some small steps to address this problem by creating the Hospitality Innovation Forum, an invitation only event that brings together a very small group of hospitality leaders, representing key stakeholder groups from the public and private sectors.

Cain Hospitality Innovation Forum 2013 v2.0

I have attached a one page presentation with the forum concept and a draft agenda. Please give me feedback on what other issues you would think are important to address. And then, for each issue, please nominate individuals that are actively advancing knowledge in that specific direction. Please click image to see a readable version.

But the forum initiative is not enough.

So, please consider joining the LinkedIn group I have created for this initiative: Hospitality Innovation.

Why?

1. Because quality initiatives take time to develop and require conversations that build on each other in time. They cannot be delivered with an event-only mindset.

2. Because valuable insights and perspectives are not only the prerogative of CEOs and government officials. A breakthrough idea can come from anywhere within the hospitality ecosystem.

Note – this conversation forum should be no place for abstractions, so let me clarify what I mean by ecosystem: a select group of individuals who have both the willingness and ability to reinvent hospitality in the face of changing market realities.

3. Because distance in time and space should not be an obstacle to a conversation between minds that are bent on better understanding their professional universe.

Therefore, think of the LinkedIn group as a digital meeting place for the people and ideas that are shaping the future of hospitality, open to anyone who would contribute.

Please join the conversation here: Hospitality Innovation

2012 December’s Random Pitching Advice

CainLogoInnovation

 

Here are a couple of pitching ideas that I have recently rediscovered by listening to entrepreneurs – it is remarkably easier to see the mote in a brother’s eye - and while occasionally pitching myself. Please let me know if you see things differently.

 

01. Economic value remains sexier then social value – in the eye of most investors.

An idea for social entrepreneurs

If your business model creates both economic and social value, it may be wiser to discuss profit first and purpose second. This idea goes against the advice of many starry-eyed dreamers who start with “why” instead of “how much”. I should know, I am one of them. But not everyone subscribes to the same value system. You may occasionally encounter a starry-eyed investor who will resonate with your focus on “why”. But don’t count on it.

So, in most cases you will be talking to a typical investor, and if you spend the better part of your pitch on how you will create a better world, each statement you make will generate skepticism regarding your claims of social value and concerns regarding economic sustainability. By the time you get to the economic feasibility of the idea, the investor will have accumulated enough question marks to enter a resistance mode. Skepticism is a healthy attitude in an investor – but why should you add more barriers to those that will be there anyway?

So, when you next pitch an investor, try to reflect your understanding of their priorities in the structure of your narrative, particularly in the sequence of presenting your value propositions.

 

02. Incremental value will usually be easier to explain than a game-changing  innovation

An idea for business model innovators.

So, you think you found that game-changing idea and you want to make sure the investor understands how utterly original you are. Unmatched clarity of thought and presentation skills that are second to none will surely help you convey your message. But anything less than that and your message does not get through. Assuming there is actual merit to your business idea, it may be precisely its originality that makes it difficult to grasp. So here’s an approach that I found remarkably effective as a communication tactic:

Find a conventional business model that has similarities with your idea and present your innovations as incremental improvements on that proven model. 

Yes, you will sacrifice some hubris. Sure, you will forsake much of the glitz. But in exchange, you will anchor your audience in a familiar concept they can easily visualize.  That establishes a common basis for understanding and makes your presentation much easier to digest. By drawing on a pool of knowledge available to them independent of your presentation, you will now be able to spend your most valuable resource (hic: their limited attention!) where it truly matters: to convey the essence of what makes your approach so distinctive.

Questions? Comments? Snide remarks? I would love to get your feedback.